Making Cloud SLAs readily usable in the EU private sector

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Wellness Telecom S.L.

Wellness Telecom is a company that specializes in New Technologies for Telecommunications, offering solutions to its customers by providing guidance throughout the project lifecycle, from design to maintenance and support.

The engine that powers Wellness Telecom is a pursuit of groundbreaking technological solutions to improve the communication of people through INNOVATION.

Each sector is unique and requires a solution tailored to its specific needs. To do this, Wellness Telecom has technological expertise in providing each client with analysis and advice needed to address their real demands.

Submission Info

Submitted: October 18, 2016

 

General
Choice of law: 
No
Roles and responsabilities: 
Yes
Cloud SLA definitions: 
No
Freshness
Revision date: 
Yes
Update Frequency: 
No
Previous versions and revisions: 
No
SLA duration: 
Yes
Readability
SLA language: 
No
Machine-readable format: 
Yes
Nr. of pages: 
6
Support
Contact details: 
Yes
Contact availability: 
Yes
Credits
Service Credit: 
Yes
Service credits assignment: 
Yes
Maximum service credits: 
Yes
Changes
SLA change notifications: 
Yes
Unilateral change: 
Yes
Reporting
Service Levels reporting: 
No
Service Levels continuous reporting: 
No
Feasibility of specials & customisations: 
Yes
General Carveouts: 
Yes
SLOs & Metrics
Specified SLO metrics: 
Yes
General SLOs: 
Yes
Cloud Service Performance SLOs: 
Yes
Service Reliability SLOs: 
Yes
Data Management SLOs: 
No
Security SLOs: 
No
Personal Data Protection SLOs: 
No