Making Cloud SLAs readily usable in the EU private sector

Use Cases

SME for using SaaS

ConsultLess is a small consultancy firm in the EU that has 20 employees (mostly legal and management experts). One of the employees is partner and also the Chief Information Officer (CIO) of the firm. ConsultLess decides to procure office software as a service (SaaS) for use by its employees: the cloud service offers document storage/editing, email and calendar. This cloud service should replace an internal mail-server and o ce software installed on computers.

User type:

SME

User maturity:

Novice

Cloud Service lifecycle phase:

Acquisition

Cloud usage:

App on a Cloud
Processing Sensitive Data
Data Integrity

Small Public Administration using Governmental Cloud

In 2013, the Government of Estonia took the  rst steps to deploy a Governmental Cloud with three main principles guiding its development:

» Using Cloud solutions located within Estonia’s national borders,

» Using international private Cloud resources, and

» Using Data Embassies (cloud storage).

The Estonian government has built the foundation of a highly developed information society, and its ICT development has taken Estonia to a stage where many registers and services only exist in digital form. This development requires a fleexible and secure Governmental Cloud solution. Su client flexibility has to be planned in advance. The State Infocommunication Foundation leads the Governmental Cloud development, which is responsible for the consolidation of server resources and provision of high- quality server hosting services within Estonia’s national borders. The Estonian Public Administration (PA) is the main cloud customer of the national Governmental Cloud. In some cases, PAs are provisioned with IaaS resources (e.g. virtual machines), but also PAs provision Governmental cloud-based services to citizens. The Governmental Cloud system does not store personal identifiable data.

User type:

Government

User maturity:

Experienced

Cloud Service lifecycle phase:

Operation

Cloud usage:

App on a Cloud
Data Integrity
High Availability

Fintech Early Stage Seeking IaaS

There are lot of start-ups and SMEs that are active in the Fintech industry (where the financial services meet new technologies and business models) with an operational and business plan to develop and exploit cloud-based services to their customers and end-users. For this, most will consider procuring either IaaS or PaaS from respective Cloud Service Provider (CSPs) that o er these cloud services, which will be used as basis to develop, rely, and exploit their own Platform as a Service (PaaS) respectively Software as a Service (SaaS). This Use Case focusses on a Fintech company procuring Infrastructure as a Service (IaaS) from major IaaS CSP.

User type:

SME

User maturity:

Novice

Cloud Service lifecycle phase:

Acquisition

Cloud usage:

App on a Cloud
Processing Sensitive Data
Data Integrity
High Availability

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