Making Cloud SLAs readily usable in the EU private sector

SLA Common Reference Model questionnaire for CSPs

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The SLA-Ready Common Reference Model (CRM) describes, promotes and supports the uptake of cloud service level agreements, by providing a common understanding of SLAs for cloud services.
The Common Reference Model serves to guide Cloud Service Providers on best practices for cloud SLAs based on standardisation recommendations and a set of general, economic, responsibility and technical SLOs requirements on the customer side.
In order to validate the developed Common Reference Model from your perspective, we kindly ask you to assess the relative importance of each Common Reference Model element by replying to the following set of questions.
Application on a Cloud. An Enterprise develops an App on a Cloud Service for their end users. (required)
Cloud bursting. Describes the scenario where workloads are migrated on-demand to a public CSP as needed by the cloud customer. (required)
Processing sensitive data. An enterprise wants to use an online cloud application (SaaS) to process sensitive data, including Personally Identifiable Information (PII). (required)
Data integrity. A customer moves a three-tier application from an on-premises data center to an IaaS CSP that will run the application off-premises. (required)
High availability. Through the use of one of more CSPs an organization provides high availability in the event of a disaster or a large-scale failure. (required)
* Categorization based on ETSI’s “Cloud Standards Coordination – Final Report”. Available online.
They are interested on how to acquire Cloud services (e.g., choosing a CSP). (required)
They are interested on the actual operational stage of the Cloud service (e.g., monitoring) (required)
They are interested on the termination process of the Cloud service (e.g., understanding data retention clauses) (required)