Making Cloud SLAs readily usable in the EU private sector

CRM validation for SMEs

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Are you in the process of securing cloud services and about to sign a cloud SLA? Do you want to ensure what you are signing has the right vocabularies, SLO metrics/measurements, and compliance with standards/best practices?

SLA-Ready, the new European Initiative, has developed all of these features, in one simple and easy place, which can be found in the SLA-Ready Common Reference Model (aka CRM).

This Common Reference Model hopes to make European SMEs’ life easier in sifting through time-consuming legal contracts for the uptake of cloud computing.

In order to validate the developed Common Reference Model from your perspective, we kindly ask you to assess the relative importance of each Common Reference Model element by replying to the following set of questions

Application on a Cloud. An Enterprise develops an App on a Cloud Service for their end users. (required)
Cloud bursting. Describes the scenario where workloads are migrated on-demand to a public CSP as needed by the cloud customer. (required)
Processing sensitive data. An enterprise wants to use an online cloud application (SaaS) to process sensitive data, including Personally Identifiable Information (PII). (required)
Data integrity. A customer moves a three-tier application from an on-premises data center to an IaaS CSP that will run the application off-premises. (required)
High availability. Through the use of one of more CSPs an organization provides high availability in the event of a disaster or a large-scale failure. (required)
We’re interested on how to acquire Cloud services (e.g., choosing a CSP) (required)
We’re interested on the actual operational stage of the Cloud service (e.g., monitoring) (required)
We’re interested on the termination process of the Cloud service (e.g., understanding data retention clauses) (required)